Shipment & returns
Shipment with Track&Trace. Delivery time depends on destination country.
Please check your shipping address carefully before you complete the order.
In case a package will be returned due to an incorrect address, the package will only be shipped again after address is confirmed and additional shipping costs are paid.
- You may return your order within 14 days (10 business days)
- The cost of returning is for yourself. An indication of the shipping costs can be found on www.post.nl
- You send the shipping confirmation including track and trace code the same day to [email protected]
- Trukado will transfer to you the total amount of the original order (including initial paid shipping costs) within 5 days of receipt of the returned item.
- The article must be packed well and received without damage and / or dirt by Trukado
- The article must be returned undamaged, unused and, if reasonable possible, in undamaged original package and with original tags
- Should the damaged and / or dirt item be received by Trukado, Trukado has the right to hold a part of the amount or the total amount depending on damage and dirt
- If you receive your shipment in damaged packaging or the product itself is damaged, you need to inform us within 24 hours including pictures.